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February 13, 2018

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So what's happened to Home Care?

April 7, 2017

 Home Care Packages provide support and assistance for older people to remain living at home.

There are 4 Levels of Home Care Packages:

  • Level 1 – Basic care needs

  • Level 2 – Low level care needs.

  • Level 3 – Intermediate level care needs.

  • Level 4 – High level care needs.   

 February 27th 2017 - Increasing Choice in Home Care

  • All current approved Clients were automatically placed on a National Prioritisation Queue

  • Clients now control Package allocation to their preferred Service Provider

  • Exit Amount charge authorised by Department of Health

  • Individual Letters sent to all ACAT Approved people.  

 Choice & Flexibility - for people receiving a HCP (Home Care Package) - you now have more choice of home care providers and the flexibility to move to another home care provider if you wish, for example if you move to another area to live.


Fairer Access - There is a nationally consistent process for packages to be assigned to consumers. Through this process, home care packages are assigned to people based on how long they have been waiting for care and their individual needs and circumstances, regardless of where they live.


Unspent Home Care Amount - The unspent home care amount is the amount of funds left in your package after all expenses and fees have been paid. Unspent funds consist of the contribution made by you, the client, and the unspent government subsidy. If you plan on changing home care providers or are leaving home care you might want more information about your unspent home care amount and what it means for you.  If you go into permanent care, or your Home Care Package is ceased, the client portion of the unspent funds are returned to you or to your Estate. 


Exit amounts - If you change providers or leave home care, your provider may be able to deduct an exit amount from your unspent home care amount, if it is included in your Home Care Agreement. The exit amount can only be charged if there is enough unspent funds to cover the amount.  

Consumer Directed Care Approach

  • you get more say in the care and services you access

  • you work in partnership with your service provider in developing your care plan

  • you agree to the level of involvement you have in managing your care package

  • you have an individualised budget and have final say on where funds are utilised

  • you receive a monthly income and expense statement to ensure funds are being utilised as agreed with your provider  

Services Available   

  • Personal services, including assistance with activities such as bathing, showering, toileting, dressing and undressing.

  • Nutrition, hydration and meal preparation.

  • Wound Care.

  • Continence management – including assessments and supplying of continence aids and other continence products.

  • Mobility and dexterity - including providing walking aids and Allied Health Professionals as required.

  • The services you receive are guided by the goals you set in consultation with your service provider to achieve Re-ablement & Wellness   

  How do you access Home Care? 

  My Aged Care (MAC) is the entry point for accessing all aged care services. Go to http://www.myagedcare.gov.au/ or call 1800 200 422


They will assess your care needs via the Aged Care Assessment Team (ACAT) or Regional Assessment Service (RAS) Team to identify your support requirements.

There is no fee or charge for an ACAT/RAS assessment       


Wongaburra is one of the potential service providers in this area. 


If you have any issues or need assistance with the four letters you have received please give our Home Care Co-ordinator a call on 55401400                         

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